Extensions control where callers are sent after responding to the prompts offered by your main greeting. You have three types of extensions: Employee, Department, & Dial-By-Name Directory.

Employee Extensions are 3 digits each and represent your phone system’s users.

Department Extensions are simply groups of Employee Extensions.

The 'Employee User Login' is generated when you create an employee extension.

When extensions are created, by default, they only have permission rights to their own extension.

Phone Numbers can be configured to either play the Main Greeting or directly forward your callers to an extension.

When configuring your extension, you will be required to fill out the "Ring for..." field when entering a forwarding number.

Inside of department and employee extensions, you can set a custom forwarding schedule for each extension or number it sends calls to. However, employee extensions can forward calls to the mobile app as well. Here's how to set them up.